Having only a financial relationship with our employees is costing nearly $200 billion each year in healthcare costs. How do we decrease the level of stress and improve the overall well-being for our employees. Read article by Jeffrey Pfeffer      

In the search for profitable organic growth, more and more companies are making major investments in optimizing the end-to-end customer experience – every aspect of how customers interact with the company’s brand, products, promotions, and service offerings, on and offline. But most companies lack a strategic objective that spans the customer journey, can be understood