By Robert E. Quinn and Anjan V. Thakor When Gerry Anderson first became the president of DTE Energy, he did not believe in the power of higher organizational purpose. We’re not talking about having a clear mission that focuses largely on how a business will generate economic value. DTE had one that set out the goal of
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Don’t keep battering away trying to increase sales, let In-Call Selling with Emotional Intelligence unlock your sales potential. Read whole article here…..
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As the competition for talent has heated up over the last few years, companies have increasingly turned to outrageous perks—from helicopter rides at Dropcam to three pints of ice cream every day at Ben & Jerry’s—to attract talent and retain employees. Read whole article here.
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The flight attendant had to ask her twice, “Anything to drink, ma’am?” Read whole article here… by Francesca Gino
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Having only a financial relationship with our employees is costing nearly $200 billion each year in healthcare costs. How do we decrease the level of stress and improve the overall well-being for our employees. Read article by Jeffrey Pfeffer
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As a CEO, I spend a lot of time thinking and talking with others about business priorities, and invariably, company culture rises to the top during these conversations. This is especially true in the technology industry, where companies can struggle with recruiting the specific skills they need and enticing top talent to stick around for
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In the search for profitable organic growth, more and more companies are making major investments in optimizing the end-to-end customer experience – every aspect of how customers interact with the company’s brand, products, promotions, and service offerings, on and offline. But most companies lack a strategic objective that spans the customer journey, can be understood
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As I was reading this article by Lior Arussy, thoughts of real life gratitude swarmed through my mind. I started reflecting about my own experience as an employee at Peerless Performance. I am fortunate and grateful that there is an abundance of gratitude, kindness, thoughtfulness and inspiration expressed daily from leadership. This type of behavior
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POST WRITTEN BY Forbes Coaches Council Top business and career coaches from Forbes Coaches Council offer firsthand insights on leadership development & careers. Read whole article here…
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Change doesn’t have to be uncomfortable, if you know how to demonstrate its value by Mike Evans | July 23, 2018 Read whole article…
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